Do you think that Word-of-mouth
or community networking theories are new?
I just read Mark Granovetter´s research paper from 1972, well the guy really was up to something. His theory
was that the weak links are more effective on reaching or spreading information,
than the strong ones. WHY? This is because the weak links connects us to
networks we don’t have reach before, whereas our strong ties merely links us to
network and information that is already familiar and close to us. “Those whom we are
weakly tied are more likely to move in circles different from our own and will
thus have access to information different from that which we receive” (Granovetter
1972). Granovetter´s diagram shows how bridge connecting A to B enables
indirect contact to whole new networks and contacts. The weak ties, acquaintances,
are our bridge to the outside world. Why would this be useful information?
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| Granovetter Mark (1972) The strenght of Weak ties |
Are you about to search for a new job? Keep
this on mind! Granovetter conducted a study on the nature of the tie between
the job changer and the contact person who provided the necessary information. “A
natural prior idea was that those with whom one has strong ties are more
motivated on helping with job information”, but study showed that only 16,7% of
the jobs were reached with cherished strong relationships (contacts met often)
and 83,4% were reached with weak ties (contact met occasionally or rarely). “It
is remarkable that people receive crucial information from individuals whose
very existence they have forgotten” (Granovetter 1972). So remember that next time!
If this was back 1972,
think how wide and connected our online networks are these days and how far you
can reach with weak ties connections. If already in 1929 Karinthy came up with
the consept for Six degrees of separation, the theory that anyone
on earth can be connected to any other person on the planet through a chain of
acquaintances that has no more than five intermediaries, what is the
number now in our highly networked and information emphasized societies?
Psychologist Stanley Milgram has also done research with
the “small world experiment”. Milgram´s computer simulation in 1973 was able to
predict that a more realistic three degrees of separation existed across the
U.S. population. Back then it was purely simulated options to find out
how linked we are, but today many of social media applications offer us automatically
some answers to those questions.
For example Bakhshandeh et al. (2011) found Twitter average degree of separation is
3.43 and social media monitoring firm Sysomos came up with the number 4.67. Facebook platform application named “Six degrees” found out that the average separation for all users in
the application (5,8 million) of the application was 5.73 degrees, whereas the
maximum degree of separation was 12. What is the true degree of
separation, it depends of the focus scales and variables, but I think it’s more
important to find out the degree to your key audience, stakeholders, markets,
leads etc.
For professional perspective
you can easily find out your own number from LinkedIn, its shows you automatically
the path how you are linked to the persons profile you are watching, try it!
For more fun Check out the Six Degrees of KevinBacon, even Google search is now automatically
supporting the game on the search box.
It’s important to
find out how linked you are and focusing to the right connections. Build the
needed bridges to spread your WOM, it will help you to create widespread information. "Studies of diffusion and mass communication have shown that people
rarely act on mass-media information unless it is also transmitted through
personal ties" (Granovetter) and in modern times weak ties can be seen as shared information
in online communities.
Remember that your
goal is not to affect each person individually, instead you need to remember
that purchasing and communication is a part of the social process. Your customers’
networks are small worlds and they are much easier to connect than you think, they
are held together by hubs and connectors. This is how ideas are spread through
these networks like the epidemic, that we have been looking for. These hubs are
connected to other valuable connections which enables "fire with a match
chain reaction". "Word of mouth emerges as one of the most important, if
not the most important source of information for the consumer" (Arndt, 1967).
But what and how does the consumers actually talk online, you might be
supprised! More about that and negative/positive WOM on the next post,
Stay tuned and leave
a comment! Check out how you are linked to me in LinkedIn?
Aleksi Lehtola

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